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Understanding IT Security Policies at ECSAHC

Category: Knowledgebase

Solution: Follow Organization Security guidelines – Use only approved IT devices and software. Do not share login credentials – Every account must be used by a single authorized user. Use strong pass...

How to Request a New Laptop

Category: Knowledgebase

Solution: Check eligibility – Ensure you meet the criteria for a new laptop request. Submit a request – Fill out the IT Equipment Request Form via the support desk. Approval process – The request wil...

IT Asset Tracking & Reporting Lost Equipment

Category: Knowledgebase

Solution: All IT assets are registered in the asset tracking system. Devices are assigned a unique ID for monitoring. Users must report lost/stolen equipment immediately via IT support. Annual audits...

Steps for IT Procurement Approval

Category: Knowledgebase

Solution: User submits an IT procurement request. IT team reviews specifications and budget requirements. Approval from management and finance department. Procurement team processes the order. IT rec...

Vendor Support and Warranty Claims

Category: Knowledgebase

Solution: ECSA-HC works with approved IT vendors for purchasing and servicing equipment. Warranty claims must be processed through IT – Users should not contact vendors directly. For hardware repairs...

IT Equipment Inventory Management

Category: Knowledgebase

Solution: All IT assets are recorded in the ECSA-HC IT Asset Management System. Each device is assigned to a staff member and tracked using a unique asset tag. Users must report lost or damaged equip...