List of Categories

1. System & Network Support

• Internet & Wi-Fi Issues
• Network Connectivity
• VPN & Remote Access
• Email Configuration & Issues

2. Hardware & Peripheral Support

• Computer & Laptop Issues
• Printer & Scanner Support
• Projector & Conference Room Tech
• Phone & VoIP Issues

3. Software & Application Support

• Office 365 & Productivity Tools
• DHIS2 & Data Management Systems
• ECSAHC Website & Intranet Issues
• Zoom & Video Conferencing

4. User Account & Access Management

• Password Reset & Account Lockouts
• New Account Requests
• Access & Permissions Issues
• Multi-Factor Authentication (MFA)

5. Website & Web Application Support

• ECSAHC Website Issues
• Online Forms & Submissions
• Content Management System (CMS) Support
• Domain & Hosting Issues

6. IT Procurement & Asset Management

• New Equipment Requests
• Software License Requests
• IT Asset Registration & Tracking
• ICT Procurement & Vendor Support

7. Security & Compliance

• Phishing & Cybersecurity Incidents
• Lost or Stolen Devices
• Unauthorized Access & Breaches
• IT Policy Compliance

8. Helpdesk & General IT Support

• IT Support Guidelines & FAQs
• General IT Queries
• Training & Capacity Building Requests
• Miscellaneous IT Requests